Contracts, audits and public accountability
Make procurement, milestones and corrective actions visible to residents.
Procurement contracts
Drain contractor placeholder · Active · Focused on high-risk sewage overflows in Chitungwiza and Mbare.
Fleet supplier placeholder · Procurement · Would increase weekly collection coverage in priority wards.
Roadworks SME placeholder · Active · Ward-level road safety repairs with photo evidence before payment.
Engineering firm placeholder · Planning · Linked to low-pressure zones and treatment reliability.
Audit findings
Incomplete property records reduce rate collections.
Action: GIS valuation roll update and monthly exception report. · Owner: Finance + GIS · Open
Contract milestones not visible to residents.
Action: Publish contracts, milestones and completion photos. · Owner: Procurement · In progress
Motorist revenue allocation is difficult to trace.
Action: Create ring-fenced urban roads funding dashboard. · Owner: Treasury + Roads · Policy required
Residents lack consistent reference numbers and escalation paths.
Action: Standardise issue workflow and SLA dashboard. · Owner: Customer services · Demo ready